Moving Connections

FAQs

Q: What Moving Services Does Moving Connections Have?

Moving Connections Is A Local And Long-Distance, Full-Service Mover.

Moving Connections offers all types of Moving Services, including the following.

Labor Only: You have a Penske or U-Haul, a POD or trailer and you need a couple men to help you load or unload. Usually charged by the hour.

Packing: Boxing and Packing small items like dishes, glassware, books, lamps, clothes, etc. This packing can be part of a labor-only (see above) or part of a full-service, local or long-distance move (see below). Usually charged by time plus materials.

Local Movers: For your residence or office moves. A moving truck and usually 2 or 3 men show up and pack your non-furniture items if you haven’t already packed. They then take apart your beds and desks as needed. Stretch wrap chests of drawers and other furniture with swinging or moving doors and drawers. They then blanket wrap your furniture and load everything into the truck. The load intertwines your boxes and furniture in such a way as to lock everything in place to prevent movement during transport between your origin and destination. Usually charged by time, in other words, the number of hours plus materials used.

Long-Distance Moves: These are moves across state lines.

Under 2,000 lbs. and with mainly non-bulky items can be shipped on a pallet at a great savings over normal moving. 1,000 to 4,000 lbs., especially with some bulky items (for example, beds and chest-of-drawers) are most economically moved by PODs and trailers, especially when sent across the country. Over 4,000 lbs., especially with many bulky items, are best moved in a moving truck. Under 10,000 lbs. and less than 1,000 miles can often be done for much lower prices. Usually someone must come to your location and do a visual inspection for long-distance moves. If your time requirements for delivery are flexible you can ask about piggybacking your load, that is, sharing the truck with another customer.

International Moving: Done with wooden lift vans built to be picked up by forklift. Dimensions of 7’ x 4’ x 7’. Also done with metal containers, 20 feet or 40 feet long. Both are usually loaded by a moving company and sent by ship to many parts of the world, but most often to Europe and Asia. Plan around 6 weeks.

Specialty Moves: Pianos, gun safes, pool tables, jacuzzis, built-in items, home theater systems, some types of exercise equipment, etc.

Specialty Packing: Crating. Done with high-value, fragile items like paintings, natural stone, glass table tops, displays, etc.

Moving Connections is a full service Moving Company, licensed to move to all 50 states and to most of the world.

Call 801-532-6683 to get your no obligation moving estimate.

Q: How Can I Save Money On My Move?

There are several ways.

First you can do much of the packing yourself. We have well over one hundred different box sizes in stock, plus we have reasonably priced boxes designed especially for moving. We also stock specialty boxes such as guitar boxes, ski boxes, flat screen TV boxes, etc. Of course, we have tape and tape dispensers and dozens of other items. But do keep in mind that anything a customer packs is not insured against damage.

Another way you can save money is to hire a labor only move. With this type of move, you provide your own truck (or rent one), and we provide the muscle. Our men will load your truck according to professional standards, then you can drive to your new destination and unload your truck there.

You can also combine the two services above by doing much or all of the packing yourself and providing your own truck. This could save you significantly, depending on the cost for renting the truck you’re going to use.

Q: How can I prepare for a move?

First of all, make an inventory of all your valuable items and check them off as you see them being loaded. Let the movers know what you’re doing, and take pictures of these valued items if you wish with your cell phone or camera. You can also take pictures of furniture items and appliances, etc., to show the condition (scratches or dents, or lack thereof, etc.) of the items just before the movers start to work with them. This can prevent disputes should there be damage to the items while moving.

You can also prepare for a move by boxing some of the non-fragile items yourself. This could be books, utensils, towels, pillows, laundry items (not liquid detergents, we can’t take these), and other such household goods. If you’re packing books, be certain to use small boxes for them, as books tend to be very heavy.

You might also want to “break down” some furniture items that can be (or have to be) disassembled, like beds, etc. If you have any screws or bolts to remove, be certain to put them in a plastic bag and mark what piece of furniture they go with on the bag. Make sure that you point these out to the movers before they move a particular item, so that they don’t get lost. The movers will probably want to tape the bag directly to the item in some inconspicuous spot, such as the underside of a dining room table.

Be certain to let us know in advance of any fragile items, high value items, or extra heavy, large, or other such items, like gun safes or pianos or hot tubs. This is particularly true of glass, as there is a huge safety issue involved here. So glass table tops, paintings with glass, etc., will require special handling and we will need time to prepare in advance, and then bring the appropriate packaging tools and equipment for these things.

Q: How far in advance should I contact you?

The sooner, the better. Time slots can fill up quickly, especially for weekend and holiday moves, so it’s best to contact us as soon as you know the date of your move.

Q: Are you insured?

Yes. Moving Connections is federally licensed, bonded and insured, with a federal Motor Carrier Number.

Q: Are there any minimum charges?

We charge by the hour with a four-hour minimum charge. So yes, there is a minimum charge.

Q: Are there any other cost considerations?

Yes. We have small charges for boxes, tape, stretch wrap, and other necessary packaging items that we provide. So all we charge for is labor, plus materials actually used.

Q: How do I pay for the move?

We accept Visa, Master Card, and American Express for the initial deposit when you book the move. You can do this online or by phone – just give us a call. The rest of the charges will be computed at the end of the move by multiplying the hours times the hourly cost, plus any materials (boxes, etc.) used, minus the initial deposit.

You can then pay the remainder of the bill using the same credit card, another credit card, or cash, or a check.

Note that we don’t have any added or hidden fees, no taxes, no fuel charges, etc. The cost is very straightforward and transparent: labor time (including the time for the drive to your residence/office, and any time over one half hour on the trip back from your new residence/office to our office, so you get a half hour of drive time on the way back for free).

Q: Is there anything else to consider in preparing for a move?

Just one more thing: please provide us with a telephone number that will be in service the day of the move. This will usually be a cell phone as land lines are usually disconnected on the day residents move.

Q: What about tips?

If you feel our movers have been polite, professional, and efficient, you can reward them with a tip. The amount is up to you.

Q: If I cancel a move, will I lose my deposit?

1) We can refund your deposit completely if you call us or email us at least three days before your scheduled move.

2) In certain situations, if you cancel your move within three days of your scheduled move, we can sometimes apply your deposit to a future move. This is done on a case by case basis.

Q: What if I have items that are left over after the truck is filled?

Hopefully, this never happens, and it shouldn’t if we are provided with accurate information. However, if we arrive at your home and you suddenly remember then that you have a large patio full of lawn furniture, an attic full of boxes, and a storage shed full to the rafters that you didn’t tell us about, then there could be substantial extra charges for getting an additional truck and crew to load and transport those items.

But in the final analysis, it depends on how many boxes you have, their size, and how much they weigh, when they have to be at their new destination, etc.

If you just have one or a few medium sized boxes, you might want to ship the items through a shipping service or through the mail. We can provide these services for you, as Moving Connections’ sister company, The Shipping Connection, is an authorized FedEx and UPS Top 100 shipping store, and we also send items through the U.S. Mail.

Q: Do we have to pay extra for drive time?

No, you just pay the flat rate for drive time as part of the move, plus any boxes or tape or other packing supplies that your move might require. There are no hidden fees or extra charges. Our time starts when we leave our office until your move is completed. The return trip drive time is free for up to one half hour.

Q: Can you move our fragile items, such as glass tables and paintings?

Our movers are experienced professionals and follow standardized procedures for moving these items safely. Please let us know of any such items when first scheduling your move. Pianos, statues, paintings, antique vases, gun safes, high value items, paintings, and so forth are all things that we should know about well in advance.

Some items require crating, and this will need to be done before our movers arrive. We do offer fragile pack crating services and we can work with you on this. We also fragile pack items in high tensile strength packaging with Styrofoam sheets and bubble wrap to provide a superior level of protection for your fragile goods. We need to know of these items well in advance.

If you’re not certain whether an item is considered fragile, just ask us and we’ll let you know whether it requires extra packaging.

Q: Do you move live plants?

We can move them, but we cannot be held responsible for any damage to your live plants. If they’re small enough to fit in your own vehicle, you might consider transporting them yourself.

Q: Do you have storage facilities available for reasonable rates?

Yes, we do have storage available, including both regular and climate-controlled storage areas. The former start at $80 per month, while the climate controlled storage rooms start at $100 per month. Please let us know well in advance if you want to store any items so we can plan for this.

Q: Are there some items that are illegal to move?

We cannot move hazardous materials or items considered dangerous. Such items include, but are not limited to, firearms, ammunition, propane tanks, any flammables such as oil or gas, gas cans, paints, and such things as herbicides and pesticides. Even cleaning supplies, bleach, liquid detergents and liquid containers that are already open are not allowed.

We do not move pets or livestock or any live animals.

We do not move high value items, such as rare coins, cash, credit cards, documents, jewelry, etc. We recommend that all such items be kept with you.

Q: Do you pack and offices as well as homes?

Yes. Our experienced professionals expertly pack everything from office equipment to rocking chairs. Just tell us what items you want us to pack and we will arrive with all the boxes, tape, dollies, and so forth in order to pack and move your goods professionally.

You will not have to pay for any unused packing supplies. You only need to pay for the packing supplies actually used. Any extra supplies will go back to our store at no charge to you.

Q: How can I know how many movers to ask for?

Three men can handle most jobs, but larger moves might require additional men. We will evaluate your particular needs according to how many rooms you intend to move, whether you have any very heavy, large or fragile items (such as gun safes or pianos or marble statues), and whether you have a lot of items in storage, or in your attic or basement, etc.

Q: What size trucks do you use?

We use standard 26’ box trucks with interior side rails.

Q: What types of materials do you use to ensure that my items are safe and don’t get damaged?

The trucks come with approximately 100 moving blankets, plus professional grade moving dollies, furniture dollies, and stretch wrap, plus whatever specific equipment we might need for your particular job, such as piano boards or pallet jacks.

Q: Do we pay for movers while they’re taking breaks or having lunch?

No, lunch breaks and other breaks are deducted from the total time computed for labor costs.

Q: What time should I expect the movers to show up?

For morning moves, about 8 a.m. Afternoon moves vary, depending on when a crew finishes a morning move. In any case, one of our movers will call you to finalize details just before leaving for your home or office. They will give you a close estimate of when they will arrive during this phone call.

Q: Can I call and book a move for the next day or even the same day in emergency cases?

You’re always welcome to call, but it will rarely be possible to book moves for the same day, and not very likely even for the following day. But moving is a very dynamic business, and sometimes a crew might only have a morning job with no afternoon job, and they might welcome an opportunity for an afternoon job.

So always call. Moving Connections even did a rush job in which the customer called us one afternoon and explained that he just received a call to move that day to a Midwestern state for his company. He left the keys to his home for us, and he had to leave in such a hurry that he left unwashed dishes in his kitchen sink. So sometimes we can respond to rush jobs.